At Crafts n Mart, we understand that circumstances may arise where you need to cancel an order. This Order Cancellation Policy outlines the guidelines and procedures for canceling orders placed on our ecommerce website (www.craftsnmart.com). Please read this policy carefully to understand our practices regarding order cancellations.

Eligibility for Order Cancellation

1.1 Timeframe for Cancellation

You may request to cancel your order within [24 hours] of placing it. After this timeframe, we cannot guarantee that your request can be accommodated as the order may have already entered the processing or shipping stage.

1.2 Customized or Made-to-Order Items

Please note that customized or made-to-order are not eligible for cancellation once production has begun. These items are typically indicated as such on our website and require additional processing time.

Cancellation Process

2.1 Cancellation Request

To request an order cancellation, please contact our customer service as soon as possible with your order details and reason for cancellation. Our team will assess your request and inform you of the status of your order.

2.2 Order Status

If your order has not yet been processed or shipped, we will make every effort to accommodate your cancellation request. However, please note that during peak periods or special promotions, order processing may occur quickly, and we cannot guarantee the cancellation of orders once they have entered the processing stage.

2.3 Refund or Store Credit

If your order is eligible for cancellation, we will provide a refund to the original payment method used during the purchase. If requested, we can also issue store credit for future use on our website. Please allow [3 business days] for the refund or store credit to be processed and reflect in your account.

Exceptions and Additional Information

3.1 Partial Cancellations

If you wish to cancel only a portion of your order that includes multiple items, please specify the specific item(s) you want to cancel when submitting your cancellation request. We will make every effort to accommodate your request if the remaining item(s) can still be processed and shipped separately.

3.2 Final Sale or Non-Returnable Items

Items marked as "Final Sale" or "Non-Returnable" are not eligible for cancellation unless there is a defect or damage. Please review the product description and terms before making a purchase.

Contact Us

If you have any questions, concerns, or inquiries regarding our Order Cancellation Policy or the cancellation process, please contact our customer service using the information provided on our website.

By placing an order on our ecommerce website, you acknowledge and agree to abide by this Order Cancellation Policy. We reserve the right to update or modify this policy at any time, and any changes will be effective immediately upon posting on our website.