At Crafts n Mart, we strive to provide a smooth and timely delivery experience for our customers. This Order Delivery Policy outlines the guidelines and procedures for the delivery of orders placed on our ecommerce website (www.craftsnmart.com). Please read this policy carefully to understand our practices regarding order delivery.
Shipping Methods and Timeframes
1.1 Shipping Methods
We offer various shipping methods to accommodate different delivery needs. The available options, including standard shipping, expedited shipping, and any additional services, will be displayed during the checkout process. Please select the desired shipping method that best suits your requirements.
1.2 Delivery Timeframes
The estimated delivery timeframes are provided during the checkout process based on the shipping method selected, the destination address, and the availability of the ordered items. Please note that these are estimated delivery times and may vary due to factors beyond our control, such as weather conditions, customs clearance, or unforeseen delays.
Order Processing and Shipment
2.1 Order Processing Time
Upon successful placement of an order, we will begin processing it as soon as possible. The processing time may vary depending on the items ordered, their availability, and the volume of orders we are experiencing. We aim to process orders within [7 business days] excluding weekends and holidays.
2.2 Shipment Notification
Once your order has been shipped, we will provide you with a shipment notification email or message containing relevant details, such as the tracking number and a link to track your package. Please note that tracking information may take some time to become available after the shipment is initiated.
Shipping Restrictions
3.1 Geographic Restrictions
We strive to provide worldwide shipping; however, certain products or specific destinations may be subject to shipping restrictions. If you encounter any issues during the checkout process related to shipping restrictions, please contact our customer service for assistance.
3.2 Customs and Duties
For international orders, please note that customs duties, taxes, and other fees may apply. These charges are the responsibility of the recipient and may vary depending on the destination country's customs policies. It is recommended that you familiarize yourself with the customs regulations and potential charges of your country before placing an order.
Order Tracking
4.1 Tracking Information
We provide tracking information for all shipped orders whenever available. You can use the provided tracking number to monitor the progress of your shipment through the carrier's website or tracking portal. Please note that tracking updates may take some time to appear, and certain carriers may provide more detailed tracking information than others.
4.2 Assistance with Tracking
If you encounter any issues or have questions about tracking your order, our customer service team will be available to assist you. Please contact us using the information provided on our website, and we will do our best to provide the necessary support.
Delivery Issues and Non-Delivery
5.1 Address Accuracy
It is the customer's responsibility to provide accurate and complete shipping information. Please ensure that the shipping address is entered correctly during the checkout process. We are not liable for any non-delivery or delays caused by incorrect or incomplete address information provided by the customer.
5.2 Delivery Attempts and Redelivery
If a delivery attempt is unsuccessful, the carrier will typically make additional attempts or leave a notice with instructions for redelivery or package pickup. It is the customer's responsibility to follow the carrier's instructions to ensure successful delivery. In the event of non-delivery or a failed delivery attempt, please contact the carrier directly or our customer service for further assistance.
Contact Us
If you have any questions, concerns, or inquiries regarding our Order Delivery Policy or the delivery process, please contact our customer service using the information provided on our website.
By placing an order on our ecommerce website, you acknowledge and agree to abide by this Order Delivery Policy. We reserve the right to update or modify this policy at any time, and any changes will be effective immediately upon posting on our website.