Effective Date: 24/06/2023
At Crafts n Mart, we are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our ecommerce website (www.craftsnmart.com) and make use of our services. Please read this policy carefully to understand our practices regarding your data and how we will handle it.
1. Information We Collect
1.1 Personal Information
When you visit our website and place an order, we may collect certain personally identifiable information (“Personal Information”) that you voluntarily provide to us. This may include your name, email address, postal address, phone number, payment information, and any other information necessary to process your order and fulfill your purchase.
1.2 Account Information
If you choose to create an account on our website, we may collect and store additional information, such as your username, password, and order history. This information allows you to access your account and facilitates a personalized shopping experience.
1.3 Usage and Device Information
We may automatically collect certain information about your usage of our website, including your IP address, browser type, operating system, device information, and the pages or products you viewed. This information helps us understand how visitors use our website and enables us to improve its functionality and user experience.
1.4 Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and customize content and advertisements. Cookies are small files stored on your device that allow us to recognize you and remember your preferences. You can control the use of cookies through your browser settings, but please note that disabling cookies may affect the functionality of our website.
2. Use of Information
2.1 Order Processing and Fulfillment
We use the Personal Information you provide to us to process and fulfill your orders, including payment processing, order confirmation, and shipment tracking. We may also use this information to communicate with you regarding your order status and updates.
2.2 Customer Support and Communication
We may use your Personal Information to respond to your inquiries, provide customer support, and address any concerns or issues you may have. Additionally, we may use your email address to send you important notifications, such as order confirmations, shipping updates, and product information.
2.3 Marketing and Promotional Communications
With your consent, we may use your Personal Information to send you marketing communications, such as newsletters, special offers, and promotions. You have the option to unsubscribe from these communications at any time by following the instructions provided in the email or contacting us directly.
2.4 Internal Business Purposes
We may use the information we collect for internal business purposes, such as data analysis, market research, improving our products and services, and enhancing the overall functionality and security of our website.
3. Information Sharing and Disclosure
3.1 Service Providers
We may share your Personal Information with trusted third-party service providers who assist us in operating our ecommerce website and delivering our services. These service providers are obligated to handle your information securely and confidentially, and they are only authorized to use your information as necessary to perform the agreed-upon services.
3.2 Legal Requirements
We may disclose your Personal Information if required to do so by law or if we believe in good faith that such disclosure is necessary to comply with a legal obligation, protect our rights, investigate potential violations, or ensure the safety of our users.
3.3 Business Transfers
In the event of a merger, acquisition, or sale of all or a portion of our assets, your Personal Information may be transferred as part of the transaction. We will notify you via email or prominent notice on our website of any such change in ownership or control of your
Personal Information.
4. Data Security
We take the security of your information seriously and implement appropriate technical and organizational measures to protect it against unauthorized access, loss, misuse, or alteration. We regularly review and update our security practices to ensure the ongoing integrity and confidentiality of your data. However, no method of data transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.
5. Third-Party Links and Services
Our website may contain links to third-party websites or services that are not owned or controlled by Crafts n Mart. This Privacy Policy does not apply to these third-party websites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of these websites before providing any personal information to them.
6. Children’s Privacy
Our website is not intended for use by individuals under the age of 16. We do not knowingly collect or solicit personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to remove that information from our records.
7. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any modifications will be effective immediately upon posting the revised version on our website. We encourage you to periodically review this page to stay informed about our privacy practices.
8. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us using the information provided on our website.
By using our website and services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.