At Crafts n Mart, we strive to provide you with a satisfying shopping experience. We understand that occasionally, you may need to return a product. This Return Policy outlines the guidelines and procedures for returning items purchased from our ecommerce website (www.craftsnmart.com). Please read this policy carefully to understand our practices regarding returns and exchanges.
Eligibility for Returns
1.1 Defective or Damaged Items
If you receive a defective or damaged item, please contact our customer service within, 7 days of receiving the product. We will require information such as your order number, a description or photograph of the defect or damage, and any other relevant details to process your return request.
1.2 Incorrect Orders
In the event that you receive an incorrect item that does not match your order, please notify us within [number of days] days of delivery. We will arrange for the return of the incorrect item and provide a replacement or refund, as per your preference.
1.3 Change of Mind
If you change your mind about a purchase and wish to return an item, please contact our customer service within 7 days of receiving the product. Returns for change of mind are subject to the conditions outlined in Section 2 (Return Conditions) below.
Return Conditions
2.1 Original Condition
To be eligible for a return or exchange, the item(s) must be unused, in the original packaging, and in the same condition as when you received them. Any accompanying accessories, tags, or labels must also be included.
2.2 Return Authorization
All returns require a Return Authorization (RA) number, which you must obtain from our customer service before returning the item(s). We will provide you with instructions on how to return the product(s) once your return request is approved.
2.3 Timeframe for Returns
Return requests must be initiated within 7 days of receiving the product(s). Any requests submitted after this timeframe may not be accepted.
2.4 Non-Returnable Items
Certain items are non-returnable for hygiene or safety reasons, such as personal care products, intimate apparel, and perishable goods. These items will be clearly marked as non-returnable on our website.
Return Process
3.1 Return Authorization
To initiate a return, please contact our customer service with your order details and reason for the return. Our team will assess your request and provide you with an RA number and further instructions.
3.2 Packaging and Shipping
Carefully package the item(s) you wish to return in the original packaging or a suitable alternative to prevent damage during transit. Include the RA number on the package. You will be responsible for the return shipping costs unless the return is due to a defective, damaged, or incorrect item.
3.3 Refund or Exchange
Upon receipt and inspection of the returned item(s), we will process your refund or exchange as per your request. Refunds will be issued to the original payment method, and exchanges will be subject to product availability.
Exceptions and Additional Information
4.1 Final Sale Items
Certain items marked as "Final Sale" or "Non-Returnable" are not eligible for returns or exchanges unless they are defective or damaged. Please carefully review the product description and terms before purchasing.
4.2 Refund Processing Time
Refunds will be processed within [number of days] days of receiving the returned item(s). The exact time it takes for the refund to reflect in your account may vary depending on your payment provider.
4.3 Shipping and Handling Fees
Original shipping and handling fees are non-refundable unless the return is due to a defective, damaged, or incorrect item.
Contact Us
If you have any questions, concerns, or inquiries regarding our Return Policy or the return process, please contact our customer service using the information provided on our website.
By making a purchase on our ecommerce website, you acknowledge and agree to abide by this Return Policy. We reserve the right to update or modify this policy at any time, and any changes will be effective immediately upon posting on our website.